Policy Archives - We Are Work-books

Category: Policy

Policy

Employment Contract

March 15, 2021March 15, 2021

This is our employment contract, it is a contract amongst ourselves for the growth, development, and progress of the collective company. To ensure we protect each other and ourselves as we grow.

Suggested alterations and clarification on any points can be brought to your team at weekly review.

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Changes to the employment policy

This policy was published on 01/01/2021 and last updated on 01/03/2022.

We may change this policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply.

We will also attempt to notify staff of any changes by:

By notice on our website and direct to all affected via email and review meetings.

Steven Moffat March 2021

Investors

Work-books Publishes Mission Statement & Retains Eden Scott.

September 23, 2020September 23, 2020

It’s been another busy month here, the product is moving forward and we are configuring load balancers and moving the data and computation from Heroku over to AWS to reduce the costs of scaling up.

We are delighted to have retained Eden Scott and joined the #Talentspark program to grow the Team more efficiently and quicker. With the support of Niall and Peter from Eden Scott we have polished up the Job descriptions, roles and remits and listed our first hires, with more to follow.

Application’s to join us are available here

Secondly, we have published our Mission Statement in first draft. There is a lot more to our economic agenda however a taste of our beliefs is published here

In other news we have committed to, and are working towards B-corp certification, which will help hold us to task as we grow. We feel it is important to ingrain these values early.

We were delighted to achieve the Wildcard Scottish Edge Finalist and put up a good presentation against tough competition, with over 180 applicants we made the last 10 and look forward to the finals night and awards ceremony to celebrate Scottish Start ups.

Investors

Work-books enters into partnership with Codeclan

July 13, 2020July 13, 2020

Were really delighted to announce work-books partnership with the Codeclan.

Codeclan have been training and supporting the digital economy in Scotland since 2015. Bridging the skills gap in our communities and working closely with industry to upskill and cross train.

This partnership will help to support the longterm growth and develop the talent pool we require going forward. Equally as a training provider our staff can pull the training and learning they want, when they want.

Work-books is committed to investing into our team and in building the supportive environment that all of us can achieve our full potential, and grow beyond our limitations.

Policy

Diversity and Inclusivity Policy

April 29, 2020April 29, 2020

We believe in a fair world

Work-books is fully committed to the elimination of unlawful and unfair discrimination and values the differences that a diverse workforce brings to the organisation in each and every of our activities and our society.

Everybody has something to contribute

Work-books will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation. It will not discriminate because of any other irrelevant factor.
We care how you think, what you think and how hard you work, effort is a key principal for us and our wins and losses are shared among us.

We will positively bias any person , company or applicants too that express and share protected characteristics that we believe we can support and assist, especially in finding a place closer to our community.

Measure Effort, Measure Merit

We work and promote a culture that values effort, transparency , openness and importantly as highlighted fairness. We wish to express that these are our core principals, for all employees, and the values we wish to promote and look for in our supply chains.

The moral test of governance is how it treats those who are in the dawn of life; those who are in the twilight of life and those who are in the shadows of life.
Hubert Humphrey

Work-books understands that this sometimes involves supporting and providing for individuals in unique or uncommon circumstances.
We will positively bias and promote any specific social good we can perform, not for the individuals merit but for the merit of our collective and community.

We want every employee to know they are valued, supported and our deepest wish is for each to achieve their full potential. In whatever pursuit.

It is our hope that through reinforcing our learning and practices in the foundation of Work-books that we can promote and instil these values beyond a policy and into the hearts of our work force.

Objectives relating to fair and inclusive practices will be included in all employees’ performance indicators and will form an integral part of performance reviews throughout the year.

The policy is applicable to all employees, secondees, agency staff, clients, communities, suppliers and contractors, whether permanent or temporary. The policy applies to all processes. Decisions relating to customers and communities will be based on business-related criteria and any irrelevant information will not form part of the process.

Changes to the Diversity and Inclusion policy

This privacy policy was published on 29/04/2020 and last updated on 29/04/2020.

We may change this policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:

By notice on our website.
Directly by email if opted in.

Steven Moffat April 2020

Policy

Security Policy

April 15, 2020April 29, 2020

Work-books Overview

Work-books is a cloud application platform used by business of all sizes. Our platform allows organizations to focus on day to day running and business strategy while Work-books focuses on tool development, process development, infrastructure management, scaling, and security. Work-books and our partners apply security best practices and manages platform security so customers can focus on their business. Our platform is designed to protect customers from threats by applying security controls at every layer from physical to application, and have an ability to rapidly deploy security updates without customer interaction or service interruption.

Work-books is a thing of trust

Transparency and accountability nurture trust.

Trust is a core principle of Work-books and our partners. It’s this commitment to customer security and inspiring your trust that directs the decisions we make on a daily basis. Trust is the responsibility of every team member and one we do not take lightly. We as entrepreneurs and business persons understand the value of the things you ask us to hold for you.

Security Assessments and Compliance

Data Centers

Work-books’s utilizes Amazon’s secure data centers, Googles AI and api and also utilize the Amazon Web Service (AWS) technology. Amazon and Google continually manages risk and undergoes recurring assessments to ensure compliance with industry standards. Amazon’s data center operations have been accredited under:

ISO 27001
SOC 1 and SOC 2/SSAE 16/ISAE 3402 (Previously SAS 70 Type II)
PCI Level 1
FISMA Moderate
Sarbanes-Oxley (SOX)

PCI

Our processors use PCI compliant payment processor Braintree for encrypting and processing credit card payments. Work-books’s infrastructure provider is PCI Level 1 compliant.

Penetration Testing and Vulnerability Assessments

Third party security testing of the Work-books application is performed by independent and reputable security consulting firms through a 3^rd party. Findings from each assessment are reviewed with the assessors, risk ranked, and assigned to the responsible teams.

Physical Security

Work-books utilizes ISO 27001 and FISMA certified data centers managed by Amazon. Amazon has many years of experience in designing, constructing, and operating large-scale data centers. This experience has been applied to the AWS platform and infrastructure. AWS data centers are housed in nondescript facilities, and critical facilities have extensive setback and military grade perimeter control berms as well as other natural boundary protection. Physical access is strictly controlled both at the perimeter and at building ingress points by professional security staff utilizing video surveillance, state-of-the-art intrusion detection systems, and other electronic means. Authorized staff must pass two-factor authentication no fewer than three times to access data center floors. All visitors and contractors are required to present identification and are signed in and continually escorted by authorized staff.

Amazon only provides data center access and information to employees who have a legitimate business need for such privileges. When an employee no longer has a business need for these privileges, his or her access is immediately revoked, even if they continue to be an employee of Amazon or Amazon Web Services. All physical and electronic access to data centers by Amazon employees is logged and audited routinely.

For additional information see: https://aws.amazon.com/security

Environmental Safeguards

Fire Detection and Suppression

Automatic fire detection and suppression equipment has been installed to reduce risk. The fire detection system utilizes smoke detection sensors in all data centre environments, mechanical and electrical infrastructure spaces, chiller rooms and generator equipment rooms. These areas are protected by either wet-pipe, double-interlocked pre-action, or gaseous sprinkler systems.

Power

The data center electrical power systems are designed to be fully redundant and maintainable without impact to operations, 24 hours a day, and seven days a week. Uninterruptible Power Supply (UPS) units provide back-up power in the event of an electrical failure for critical and essential loads in the facility. Data centers use generators to provide backup power for the entire facility.

Climate and Temperature Control

Climate control is required to maintain a constant operating temperature for servers and other hardware, which prevents overheating and reduces the possibility of service outages. Data centers are conditioned to maintain atmospheric conditions at optimal levels. Monitoring systems and data center personnel ensure temperature and humidity are at the appropriate levels.

Management

Data center staff monitor electrical, mechanical and life support systems and equipment so issues are immediately identified. Preventative maintenance is performed to maintain the continued operability of equipment.

For additional information see: https://aws.amazon.com/security

Network Security

Firewalls

Firewalls are utilized to restrict access to systems from external networks and between systems internally. By default, all access is denied and only explicitly allowed ports and protocols are allowed based on business need. Each system is assigned to a firewall security group based on the system’s function. Security groups restrict access to only the ports and protocols required for a system’s specific function to mitigate risk.

Host-based firewalls restrict customer applications from establishing localhost connections over the loopback network interface to further isolate customer applications. Host-based firewalls also provide the ability to further limit inbound and outbound connections as needed.

DDoS Mitigation

Our partners infrastructure provides DDoS mitigation techniques including TCP Syn cookies and connection rate limiting in addition to maintaining multiple backbone connections and internal bandwidth capacity that exceeds the Internet carrier supplied bandwidth. We work closely with our providers to quickly respond to events and enable advanced DDoS mitigation controls when needed.

Spoofing and Sniffing Protections

Managed firewalls prevent IP, MAC, and ARP spoofing on the network and between virtual hosts to ensure spoofing is not possible. Packet sniffing is prevented by infrastructure including the hypervisor which will not deliver traffic to an interface which it is not addressed to. Work-books utilizes application isolation, operating system restrictions, and encrypted connections to further ensure risk is mitigated at all levels.

Port Scanning

Port scanning is prohibited and every reported instance is investigated by our infrastructure provider. When port scans are detected, they are stopped and access is blocked.

Data Security

Work-books Postgres

Customer data is stored in separate access-controlled databases per application. Each database requires a unique username and password that is only valid for that specific database and is unique to a single application. Customers with multiple applications and databases are assigned separate databases and accounts per application to mitigate the risk of unauthorized access between applications.

Customer connections to postgres databases require SSL encryption to ensure a high level of security and privacy. When deploying applications, we encourage customers to take advantage of encrypted database connections.

Stored data can is encrypted in order to meet data security requirements. We implement data storage, key management, and data retention requirements when developing our application.

System Security

System Configuration

System configuration and consistency is maintained through standard, up-to-date images, configuration management software, and by replacing systems with updated deployments. Systems are deployed using up-to-date images that are updated with configuration changes and security updates before deployment. Once deployed, existing systems are decommissioned and replaced with up-to-date systems.

Customer Application Isolation

The Work-books platform run within its own isolated environment and cannot interact with other applications or areas of the AWS system to prevent security and stability issues. These self-contained environments isolate processes, memory, and the file system while host-based firewalls restrict applications from establishing local network connections.

System Authentication

Operating system access is limited to Work-books staff and requires username and key authentication. Operating systems do not allow password authentication to prevent password brute force attacks, theft, and sharing.

Vulnerability Management

Our and our partners vulnerability management process is designed to remediate risks without customer interaction or impact. Work-books is notified of vulnerabilities through internal and external assessments, system patch monitoring, and third party mailing lists and services. Each vulnerability is reviewed to determine if it is applicable to Work-books’s environment, ranked based on risk, and assigned to the appropriate team for resolution.

New systems are deployed with the latest updates, security fixes, and Work-books configurations and existing systems are decommissioned as the platform evolves. This process allows Work-books to keep the environment up-to-date. Since our applications run in isolated environments, they are unaffected by these core system updates.

To further mitigate risk, each component type is assigned to a unique network security group. These security groups are designed to only allow access to the ports and protocols required for the specific component type. For example, an isolated dyno running orders or the PBX are denied access to the Work-books management infrastructure as each is within its own network security group and access is not allowed between the two.

Work-books Application Security

We and our partners undergo penetration tests, vulnerability assessments, and source code reviews to assess the security of our application, architecture, and implementation. Our third party security assessments cover all areas of our platform including testing for OWASP Top 10 web application vulnerabilities and customer application isolation. Work-books partners work closely with external security assessors to review the security of the Work-books platform and applications and apply best practices.

Issues found in Work-books applications are risk ranked, prioritized, assigned to the responsible team for remediation, and Work-books’s security team reviews each remediation plan to ensure proper resolution.

Backups

Customer Applications

The Work-books platform is automatically backed up as part of the deployment process on secure, access controlled, and redundant storage. We use these backups to deploy your application across our platform and to automatically bring your application back online in the event of an outage.

Postgres Databases

Continuous Protection keeps data safe on Work-books Postgres. Every change to your data is written to write-ahead logs, which are shipped to multi-datacenter, high-durability storage. In the unlikely event of unrecoverable hardware failure, these logs can be automatically ‘replayed’ to recover the database to within seconds of its last known state. We also provide you with the ability to back up your data to meet your own backup and data retention requirements.

Customer Configuration and Meta-information

Your configuration and meta-information is backed up every minute to the same high-durability, redundant infrastructure used to store your database information. These frequent backups allow capturing changes made to the running configuration added after the initial sign on.

Work-books Platform

From our instance images to our databases, each component is backed up to secure, access-controlled, and redundant storage. Our platform allows for recovering data to within seconds of the last known state, restoring system instances from standard templates, and deploying customer configurations and data. In addition to standard backup practices, Work-books’s infrastructure is designed to scale and be fault tolerant by automatically replacing failed instances and reducing the likelihood of needing to restore from backup.

Disaster Recovery

Customer Data

Our platform automatically restores customer data and the many Work-books Postgres databases in the case of an outage. The Work-books platform is designed to dynamically deploy within the cloud, monitor for failures, and recover failed platform components including customer settings and data.

Work-books Platform

The Work-books platform is designed for stability, scaling, and inherently mitigates common issues that lead to outages while maintaining recovery capabilities. Our platform maintains redundancy to prevent single points of failure, is able to replace failed components, and utilizes multiple data centers designed for resiliency. In the case of an outage, the platform is deployed across multiple data centers using current system images and data is restored from backups. Work-books reviews platform issues to understand the root cause, impact to customers, and improve the platform and processes.

Customer Data Retention and Destruction

You have the freedom to define what data our application store and the ability to purge data from your database to comply with your data retention requirements. If you de-provision a company and the associated data, we maintain the database’s storage volume until a time when its automatically destroyed rendering the data unrecoverable.

Privacy

Work-books has a published privacy policy that clearly defines what data is collected and how it is used. Work-books are committed to customer security and transparency.

We take steps to protect the security of our customers and protect data stored within the platform. Some of the protections inherent to Work-books’s products include authentication, access controls, data transport encryption, HTTPS support for customers, and encrypt stored data.

Access to Customer Data

Work-books staff does not access or interact with customer data or applications as part of normal operations. There may be cases where Work-books is requested to interact with customer data or applications at the request of the customer for support purposes or where required by law. Customer data is access controlled and all access by Work-books staff is accompanied by customer approval or government mandate, reason for access, actions taken by staff, and support start and end time.

Employee Screening and Policies

As a condition of employment all Work-books employees undergo pre-employment background checks and agree to company policies including security and acceptable use policies.

Customer Security Best Practices

Encrypt Data in Transit

Enable HTTPS for applications and SSL database connections to protect sensitive data transmitted to and from clients.

Encrypt Sensitive Data at Rest

Customers data is encrypted in stored files and data within databases to meet their data security requirements. Data encryption is deployed using industry standard encryption and the best practices.

Authentication

To prevent unauthorized account access use a strong passphrase for both your Work-books user account and prevent disclosure, replace keys if lost or disclosed, and use Work-books’s shared ledger model to invite contributors rather than sharing user accounts.

Logging

Logging is critical for troubleshooting and investigating issues. We use three main options for interacting with your system, application, and API logs.

Use of Third-Party Solutions

In developing your business on Work-books you may choose to use third party services for added functionality. Be mindful of the data shared with these providers and their security practices just as you would be with Work-books.

Changes to the policy

This policy was published on 01/04/2020 and last updated on 29/04/2020.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:

By notice on our website.
Directly by email if opted in.

Steven Moffat April 2020

Policy

Privacy Policy

April 11, 2020April 19, 2020

What personal data we collect and why we collect it

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish content, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the content you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

This website is operated by Work-Books Ltd. We take your privacy very seriously therefore we urge to read this policy very carefully because it contains important information about on:

who we are,
how and why we collect, store, use and share personal information,
your rights in relation to your personal information, and
how to contact us and supervisory authorities in the event that you have a complaint.

Who we are

Work-Books Ltd (‘we’ or ‘us’) collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

The personal information we collect and use

a) Personal information you provide to us

We collect the following personal information that you provide to us:

Your Name, Address, Phone numbers, Place of Work, E-mail address.

Some examples of when we collect this information include:

When you register for a free account, advising us of interest in beta tests, Marketing and during purchases and placing orders.

b) Personal information from other source

We may receive information about you from other sources. This information includes:

Companies House, Credit References, Bank Account Providers.

We will add this information to the information we hold about you for the following purposes:

To improve the automation of our services, to prevent fraud, to check credit worthiness and to verify persons.

c) Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf; and
shall consent on their behalf to the transfer of their personal data abroad.

d) Monitoring and recording communications

We may monitor communications such as emails and telephone calls for the following purposes:

Quality assurance, training, legal record of transactions.

e) Cookies and similar technologies

A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single-pixel gifs. Such technologies can be used to track users’ actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.

For example we may use cookies to monitor and/or collect the following information:

Location and traffic data as well as site usage in our audit files for registered users.

This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.

In addition it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you.

On the first occasion that you use our site we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, please see our Website cookie policy.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

How we use your personal information

We collect information about our users for the following purposes:

To automate transactions, identify individuals, associate records of purchase and order as well as for fraud checks and credit worthiness. Equally our lean process and support team use these records to onboard and hand hold through your growth.

Who your information may be shared with

We may share your information with:

Credit reference agents in accordance with our credit checking policy below

Law enforcement agencies in connection with any investigation to help prevent unlawful activity

Banks, Companies House and 3rd parties that you have advised and approved transactions with.

We will not share you personal information with any other 3rd parties.

Marketing

We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.

We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see ‘What rights do you have?’ below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.

Credit checking

We may do a credit check on you so that we can make credit decisions about you and members of your household, and to prevent and detect fraud and money laundering. Any such search will be recorded on the files of the credit reference agency.

We may also disclose information about how you conduct your account to credit reference agencies and your information may be linked to records relating to other people living at the same address with whom you are financially linked.

Other credit businesses may use your information to:

make credit decisions about you and the people with whom you are financially associated
trace debtors, and
prevent and detect fraud and money laundering

If you provide false or inaccurate information to us and we suspect fraud, we will record this. If you want to see your credit file, please contact the credit reference agency which we use Expedia.

Whether personal information has to be provided by you, and if so why

No personal information has to be provided by you to us at any time. If you opt to order certain items or services then some personal data may be collected to fulfill this, this is then private to yourself and the fulfilling company. We will track performance and usage and this will be associated to you account.

How long your personal information will be kept

We will hold your personal information for the following periods:

Minimum of 6 years to satisfy UK legal requirements.

These periods are no longer than necessary in each case.

Reasons we can collect and use your personal information

We rely on the following as the lawful basis on which we collect and use your personal information:

consent

contract

legal obligation

legitimate interests

The legitimate interests relied upon are as follows:

Information necessary for the instruction and ordering of goods and services.

Consequence of our use of your personal information

We will use it too recommend specific products for you and keep records of transactions on your behalf. Equally we will offer your services to others on the platform.

Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will also use technological and organisation measures to keep your information secure. These measures may include the following examples:

All our data storage is encrypted to industry standards, please see our security policy for full details.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

Transfers of your information out of the EEA

We may need to transfer your personal data to America and Australia which are outside of the European Economic Area:

These transfers will be undertaken for the purpose of storage and replication to ensure geographical redundancy and security

Any transfers to these countries will be undertaken on the basis that that country, territory or one or more specific sectors in that country, or an international organisation ensures an adequate level of protection.

For more information on the basis of any non-EEA transfers, our safeguards or Commission details, please contact us as described below. We will not otherwise transfer your personal data outside of the EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

Children and the validity of consent

Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 16 years of age. If the user is not, parental consent will be required to provide consent for the processing of any personal information.

What rights do you have?

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

fair processing of information and transparency over how we use your use personal information
access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
require us to correct any mistakes in your information which we hold
require the erasure of personal information concerning you in certain situations
receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
object at any time to processing of personal information concerning you for direct marketing
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
object in certain other situations to our continued processing of your personal information
otherwise restrict our processing of your personal information in certain circumstances
claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulations (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)

If you would like to exercise any of these rights please:

email, call or write to us
let us have enough information to identify you
let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)
let us know the information to which your request relates

From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.

Changes to the privacy policy

This privacy policy was published on 01/04/2020 and last updated on 01/04/2020.

By notice on our website.
Directly by email if opted in.

Steven Moffat April 2020